Shipping policy

Last updated: October 2026

Pes & Co ships worldwide through tracked shipping carriers. Below you'll find everything you need to know about how and when your order will arrive.

1. Processing Time

All orders are processed within 3 to 5 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Once processed, your order will be carefully prepared and dispatched for shipment.

2. Free Shipping

We offer free shipping on all orders, to every destination we ship to.

3. Delivery Times

After dispatch, the estimated delivery time is approximately 12 business days for all destinations, including the United States, Canada, the European Union, the United Kingdom, and the rest of the world. Deliveries to remote locations and overseas territories may take longer.

Delivery times are estimates and may vary due to factors outside our control, such as customs procedures, peak seasons, weather conditions, or carrier delays.

4. Pre-Orders and Out-of-Stock Items

Some items may be offered on pre-order, or may become temporarily out of stock after an order is placed. Pre-order items display their estimated shipping date on the product page and in your order confirmation email. This date is an estimate, and the item will be shipped as soon as it becomes available.

If an item in your order becomes unavailable, we will notify you by email and you may choose to wait for it or receive a full refund for that item. When an order contains both in-stock and pre-order items, the in-stock items may be shipped first, at no extra cost to you.

You may cancel a pre-order item for a full refund at any time before it ships by contacting us at support@pesdesigns.com.

5. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a link to follow your package. If you can't find this email, please check your spam or junk folder.

Tracking updates may take a few days to appear after dispatch. You can also follow your order at any time on our Track Your Order page.

6. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price.

7. Shipping Address

Please make sure your shipping address is complete and accurate at checkout. If you need to correct it, contact us as soon as possible. Address changes can be guaranteed only before the order has been dispatched.

Once an order has been shipped, we will do our best to request a correction with the carrier, but this process may take additional time and cannot be guaranteed. Pes & Co is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided at checkout.

8. Delayed or Lost Packages

Tracking may show periods without updates while your package is in international transit, especially between departure from the origin country and arrival in the destination country. This is normal. If your tracking information has not been updated for more than 10 business days, please contact our support team and we will look into it with the carrier.

If the carrier confirms that your package has been lost in transit, we will send you a replacement or issue a full refund, at no additional cost to you.

9. Delivery Confirmation

An order is considered delivered when the carrier's tracking information shows it as delivered to the shipping address provided at checkout.

If your tracking shows your package as delivered but you haven't received it, please check with family members, neighbors, your building's reception, and your local post office first, as packages are sometimes left in a safe place or with a neighbor. If you still can't locate it, contact us within 7 days of the delivery date and we will open an investigation with the carrier on your behalf.

Pes & Co is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided, but we will always do our best to help.

10. Contact

If you have any questions about shipping, please contact us at support@pesdesigns.com. We reply within 24 to 48 business hours, Monday to Friday.