FAQ

Our jewelry is crafted from metal with a gold-tone or silver-tone plated finish. You'll find the specific material for each design listed on its product page. If a particular metal matters to you, we recommend checking there before placing your order.

The Nero Anklet comes in one single size: an oval shape of approximately 85 mm wide by 65 mm high. It's designed to be gently opened so it slips easily over your foot. The same size applies to the Nero in all of our stacks.

Most customers wear our pieces daily without any issues. That said, every person's skin is different, and no metal is guaranteed to suit everyone. If you have a known sensitivity, please review the material on the product page before ordering.

If you experience any irritation, stop wearing the piece and contact us at support@pesdesigns.com. We'll be glad to help.

Light, everyday contact with water, like washing your hands or getting caught in the rain, won't harm your piece. To keep the finish beautiful for longer, we suggest removing your jewelry before swimming in the sea or in chlorinated pools, and keeping it away from perfume, body lotion, sunscreen, and household cleaners.

Plated jewelry has a thin outer layer that naturally softens over time with regular wear. Because foot jewelry is in constant movement and contact, this process can be a little faster than with other pieces. Gradual wear of the finish is a normal characteristic of plated jewelry and is not considered a defect.

However, if the finish peels or changes color shortly after you first wear your piece, please send us a photo. Our team will review it and let you know how we can help.

Put your jewelry on as the final step of getting ready, once any perfume, lotion, or sunscreen has fully dried. After wearing, give it a gentle wipe with a soft, dry cloth, and store it in a dry place away from direct sunlight. Keeping each piece separate also helps prevent scratches and tangling.

We do our best to show every design as accurately as possible. Still, lighting and screen settings can make colors and finishes look slightly different, and small variations in measurements may occur from piece to piece. These minor differences are normal and not considered defects.

We ship worldwide, and shipping is free on every order.

Orders are processed within 3 to 5 business days. Once dispatched, delivery takes approximately 12 business days. Deliveries to remote locations and overseas territories may take longer, and times may also vary due to customs, peak seasons, or carrier delays. See our Shipping Policy for full details.

Some of our most popular pieces are occasionally offered on pre-order while a new batch is being prepared. Pre-order items show their estimated shipping date on the product page and in your order confirmation email, and they are shipped as soon as they become available.

If your order includes both in-stock and pre-order items, the in-stock items may be shipped first, at no extra cost. You can cancel a pre-order item for a full refund at any time before it ships.

As soon as your order ships, we'll email you a tracking number and link. If you can't find it, check your spam or junk folder. You can also follow your package anytime on our Track Your Order page.

Yes, it's common for tracking to pause for several days while a package travels internationally, especially between countries. If there have been no updates for more than 10 business days, reach out to us and we'll check with the carrier.

Please check with family members, neighbors, your building's reception, and your local post office first, as packages are sometimes left in a safe place or with a neighbor. If you still can't find it, contact us within 7 days of the delivery date and we'll open an investigation with the carrier.

Please contact us as soon as possible at support@pesdesigns.com. Orders can be changed or canceled for a full refund as long as they have not yet been dispatched. Pre-order items can be canceled at any time before they ship.

Depending on your country, your order may be subject to import duties or taxes. These charges are set by local authorities and are the responsibility of the customer.

You can request a return within 30 days of delivery. Items must be unworn, in perfect condition, and in their original packaging. Please contact us before sending anything back, and our team will guide you through the process. Full details are in our Refund & Return Policy.

We're sorry about that. Email us within 7 days of delivery with your order number, a short description, and clear photos of the item and packaging. You won't need to send it back. After reviewing your case, we'll send a replacement or issue a full refund at no extra cost.

We don't offer direct exchanges. If you'd like a different piece, you can return your original item for a refund and place a new order.

Once approved, refunds are issued to your original payment method within 5 business days. Your bank or payment provider may take an additional 5 to 10 business days to show the amount in your account.

Yes. Every piece is covered by a 1-year warranty against manufacturing defects, such as a broken clasp or a loose stone under normal use. Natural wear of the finish, tarnishing from water or chemicals, accidental damage, and loss are not covered. To make a claim, email us your order number along with photos or a video of the issue.

We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Prices are automatically shown in your local currency, based on your location, and your order is charged in that same currency at checkout. Depending on your bank or card, a small foreign transaction fee may apply.

Purchases made on our website appear on your card or bank statement as SP PESDESIGNS.COM. If you see a charge you don't recognize, please contact us at support@pesdesigns.com and we'll help you identify it right away.

Enter your code in the "Discount code" field at checkout, and the discount will be applied to your total. Only one code can be used per order.

No. You can check out as a guest without creating an account.

Email us at support@pesdesigns.com. Our team is available Monday to Friday, 9AM – 5PM (ET), and we typically respond within 24–48 business hours. Including your order number helps us assist you faster.

If you have any issue with your order, please contact us first. Most issues are resolved quickly, often with a replacement or a refund.