Refund policy
Last updated: October 2026
We want you to love your Pes & Co jewelry. If something isn't right, this policy explains how returns, refunds, and warranty claims work.
1. Return Window
You have 30 days from the date of delivery to request a return. After this period, we are unable to offer a refund.
2. Return Eligibility
To be eligible for a return, the item must:
- Be unworn and in perfect condition
- Be returned in its original packaging, including all accessories
- Include proof of purchase (order number)
Gift cards are not eligible for return.
3. How to Request a Return
To start a return, email us at support@pesdesigns.com with your order number and the reason for the return. Our team will reply with the return address and all necessary instructions.
Please do not send any item back before contacting us, as returns must be sent to the address provided by our team.
4. Return Shipping
Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items (see Section 8).
We recommend using a tracked shipping service, as we cannot issue a refund for returns that do not reach us.
5. Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
In some cases, at our discretion, we may approve a refund without requiring the item to be returned. If this applies to your request, our team will let you know.
If approved, your refund will be issued to your original payment method within 5 business days. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the amount to appear in your account.
6. Exchanges
We do not offer direct exchanges. If you would like a different item, simply return your original purchase for a refund and place a new order.
7. Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at support@pesdesigns.com. Orders can be canceled for a full refund as long as they have not yet been shipped. Once an order has shipped, it can no longer be canceled, but you may request a return under this policy.
Pre-order items may be canceled for a full refund at any time before they ship. For more details, please see our Shipping Policy.
8. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at support@pesdesigns.com and include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
There is no need to send the item back. After reviewing your case, we will send a replacement or issue a full refund at no additional cost.
9. Lost Packages
If the carrier confirms that your package has been lost in transit, we will send a replacement or issue a full refund at no additional cost.
Packages shown as delivered by the carrier are handled according to the Delivery Confirmation section of our Shipping Policy.
10. Warranty
Every Pes & Co piece is covered by a 1-year warranty against manufacturing defects, starting from the date of purchase. This includes issues such as broken clasps, faulty closures, or stones becoming loose under normal use.
The warranty does not cover normal wear of the finish or plating, tarnishing caused by exposure to water, perfumes, or chemicals, accidental damage, loss, misuse, or alterations made by third parties.
To submit a warranty claim, email us with your order number and photos or videos showing the issue. After review, we will offer a replacement or another appropriate solution.
11. Contact
If you have any questions about returns, refunds, or warranty, please contact us at support@pesdesigns.com. We reply within 24 to 48 business hours, Monday to Friday.